Privacy and text messages

This page says what JT Appliances does with the details you give us, when we message you, and how to stop.

Who we are

JT Appliances, 215 Queen St W, Cambridge, ON N3C 1G6. Phone (416) 984-9199. Email [email protected].

What we collect

When you fill in a form, ask us to hold a unit, join the list or use the chat, we collect what you type: your name, your mobile number, your email if you give it, and what you are looking for. When you buy, we keep a record of the sale.

How we count visits

This site uses Google Analytics to count visits: which pages are seen and how long people stay. It does not tell us your name, and we do not use it to contact you.

What we use it for

To answer your question. To tell you when the appliance you asked for arrives. To confirm a hold, a sale or a delivery. After a purchase, we may send one message asking for a review.

Text messages

We text you only about something you asked for. Waitlist texts go out when a unit matching your request arrives. We do not send sales texts. Message and data rates from your phone company may apply. To stop, reply STOP to any text, or call the shop and we take you off the list.

Who sees your details

Ted, Phil and the people who work at the shop. The company whose software runs our website, forms and messages, which stores the details for us. If you book a delivery, the delivery team gets your name, address and phone number. If you send a warranty claim or a repair request, it goes to our repair technician, so he can reach you. A photo you upload with it is stored with your claim. We do not sell your details, and we do not give them to other companies for their own marketing.

The chat on this site

The chat can be answered by an automated assistant. It checks our stock list to answer you. If you leave your number, the shop can text you back. Chats are saved so the team can follow up.

How long we keep it

We keep your waitlist request until you get your appliance or ask us to remove it. We keep sales records as long as the law asks us to.

Your choices

Ask us what details we hold about you, ask us to correct them, or ask us to delete them. Call (416) 984-9199 or email [email protected].

Changes

If we change this page, we change the date at the top.