Warranty and delivery on every used appliance
Used units come with a 30-day warranty. New scratch-and-dent units come with 6 months. Both cover parts and labour. Delivery starts at $70 in Cambridge, and we bring it inside.
What we check and clean on every unit
Every unit goes through a thorough testing process before it goes on the floor.
Fridges
Plugged in and tested for over 30 days, then professionally cleaned and sanitized.
Washers
Run through several full test cycles, then cleaned and sanitized before going on the floor.
Stoves and ovens
Professionally cleaned and sanitized, and tested for 100% function.
Then the warranty
30 days on used units. 6 months on new scratch-and-dent units. Parts and labour.
The plain facts: 30-day warranty, delivery areas and fees, haul-away and more
- Warranty
- Used units: 30-day warranty. New scratch-and-dent units: 6-month warranty. Both cover parts and labour. If a unit fails, we repair it. If it cannot be repaired, we exchange it.
Start a warranty claim - Delivery areas and fees
- Our shop is in Cambridge. We deliver to Cambridge, Kitchener and Waterloo, and to the other towns on this list, and we bring it inside. Tell us about stairs or three or more items when you book, and we confirm the price.
- Cambridge, $70
- Kitchener, $85
- Waterloo, $95
- Guelph, $100
- Paris, $115
- Milton, $135
- Brantford, $140
- Hamilton and Burlington, $150
- Oakville, $160
- Brampton and Mississauga, $175
- Haul-away of your old unit
- $20 for one piece. $10 for each extra piece. We take it when we deliver the new one.
- Install and hook-up
- Available for an extra fee. Ask when you buy and we tell you the price for your unit.
- Pickup
- Pick up at 215 Queen St W, Cambridge, any time we are open: Mon to Sat 10 to 6, Sun 1 to 4. Big parking lot, and you load at the door. Bring something to tie the unit down.
- Help with size and fit
- The width is on every listing. Send us your measurements, or call, and we check the unit against your space before you buy.
- Trade-ins
- Trade-ins welcome. We test and evaluate every trade-in at our shop before we make an offer.
- Holds
- A deposit holds a unit for 72 hours; full payment is due by then.
- Payment
- At the shop we take all forms of payment, including Amex.
- Repairs
- We repair appliances for anyone, wherever you bought yours. It is a paid repair. Tell us what is wrong and a technician contacts you.
Request a repair
If something goes wrong after you buy
What does the warranty cover, and for how long?
Parts and labour. 30 days on used units and 6 months on new scratch-and-dent units, from the day you get it.
What do I do if my appliance stops working?
Fill in the warranty claim form. A technician contacts you within 24 to 48 hours. Within the warranty we repair it. If it cannot be repaired, we exchange it. You can also call or text us at (416) 984-9199. Start a warranty claim
Which towns do you deliver to, and what does it cost?
Cambridge $70, Kitchener $85, Waterloo $95, Guelph $100, Paris $115, Milton $135, Brantford $140, Hamilton and Burlington $150, Oakville $160, Brampton and Mississauga $175. For another town, call or text us.
Do you bring it inside?
Yes. Every delivery is brought inside.
Do you take the old one away, and what does it cost?
Yes. $20 for one piece and $10 for each extra piece, when we deliver the new one.
Do you install or hook up?
Yes, for an extra fee. Ask when you buy and we tell you the price for your unit.
Do you repair appliances?
Yes. For a unit you bought from us, send a warranty claim. For any other appliance, send a repair request. Both forms are on our Repairs page.
Do you deliver to Kitchener and Waterloo?
Yes. Our shop is in Cambridge and we deliver to both: $85 to Kitchener and $95 to Waterloo, brought inside.
Looking for something we don't have?
Tell us the appliance, the size and the most you want to pay. We text you when a match arrives.
Text me when it arrives