If you have a major malfunction in a large appliance, you will probably want to locate a reliable contractor. Typically, a contractor inspects the broken appliance before fixing it. For that reason, you should have some questions ready, some inquiries that you can make during the contractor’s scheduled visit for a repair inspection.
Questions that you should pose
• How often have you dealt with this sort of issue?
Note that you should have some understanding of the problem, if you intend to ask this particular question. Ideally, you will know enough to recognize any attempt to feign experience, if, in fact, none really exists.
• How long would the repair take?
This is information that a homeowner deserves to know. By asking this question, you also gain a better feeling for the extent to which the inspecting technician has dealt with this sort of problem in the past.
• Does your agency offer any type of guarantee with a completed repair?
Again, this is information that an agency that sends out repair technicians should be prepared to answer. The technician has come, and will have to answer for the agency.
• What will this repair operation cost?
At this point the appliance repair technician in Oakville, should have some idea for what tools might be needed to complete any repairs. In addition, the technician’s inspection should have given that professional a feeling for what component might have to be replaced. This question does not make clear whether the estimate will include the cost of paying for the technician’s time. You might care to re-phrase it.
Only ask this if the other answers suggest that it would be a logical inquiry from a homeowner with a malfunctioning appliance: What would it cost me to replace this appliance, rather than fix it?
If the inspection indicates that the problem has not created a dangerous situation, it might make more sense to pose this question: What will happen if we do nothing at this time? How rapidly would the appliance’s condition go downhill?
Have a slightly different version of that inquiry ready later, when the repairs have been completed. Be ready to seek a response to this query: What can we do now to prevent a recurrence of the problem that has just been fixed?
Making use of the offered information
If you learn something about maintaining a given appliance, do not ignore it. Follow the offered directions. Otherwise, you may find yourself asking the same questions to a different technician. If you follow the technician’s instructions, you have a firmer ground on which to stand, in the event that you need to complain about the extent to which the original problem has or has not been solved.